Shipping policy
COUNTRIES SHIPPED TO
We are happy to ship anywhere in the world - there are different shipping conditions for countries in South America, Asia or islands. One of our representatives will be in touch with you to agree on the most convenient shipping method.
SHIPPING COST
To insure the safe arrival of your purchase, we do not ship packages without a tracking number; therefore only tracked shipping options may be chosen.
Shipping to countries outside North America and Europe will be quoted by the shipping system.
LOCAL OPTIONS:
Free shipping or pick-up with appointment.
ORDER PROCESSING TIME
EYEWEAR
Your satisfaction is our reason to be. If you have any doubts about bridge size, width, depth, height.... we are pleased to assist you and tend to your particular situation. We recommend you correspond with us, or book a phone call with one of our eyewear concierges, in order to maximize your eyewear choice satisfaction.
Turnaround time:
Ship time: Your order will ship within 1 to 2 business days after it is placed. You shall receive an order confirmation email - if you have not, please do communicate with us immediately at: info@cavaaller-itwillbefine.com
*Our eyewear is made by fine independent eyewear houses; most of them by hand in smaller batches, unlike popular massively produced eyewear. They are boutique pieces, and after COVID we may experience a delay with certain items. Should this rare occurrence present, you will be personally advised by one of our representatives.
*Therefore it is very important to have your correct contact information. Ideally email and phone number - we do not bombard your inbox, would use your phone only on strict need-to basis, or if you ask to be contacted by phone.*
Your tracking number will be notified via email. Transit time is noted on the different shipping modalities.
When your order qualifies for Free Shipping, it is mailed via Traceable Air package (5-7 working days depending on your location) If we have experienced a service delay, you are upgraded to Expedited Air Package service (3-5 business days depending on your location)
*Please note that if you choose a non-traceable shipping option, Ca Va Aller Inc or Carrier company will not be held responsible for merchandise loss or damage.*
ACCESSORIES (eyeglass holder necklaces & eyewear cleaners)
Turnaround time:
Ship time: Your order will ship within 1 to 2 business days after it is placed. You shall receive an order confirmation email - if you have not, please do communicate with us immediately at: info@cavaaller-itwillbefine.com
Your tracking number will be notified via email. Transit time is noted on the different shipping modalities.
When your order qualifies for Free Shipping, it is mailed via Traceable Air package (5-7 working days depending on your location) If we have experienced a service delay, you are upgraded to Expedited Air Package service (3-5 business days depending on your location)
*Please note that if you choose a non-traceable shipping option, Ca Va Aller Inc or Carrier company will not be held responsible for merchandise loss or damage.*
*You have 72 hours to advise of any parcel or item damage upon package delivery. Photos clearly demonstrating the issue must be emailed along with your notification, to: info@cavaaller-itwillbefine.com
ÇVA will provide a product replacement and a return label for the defective piece, once you have received your replacement.
*No exchanges or returns apply.
*
Ça Va Aller Inc.